Frequently Asked Questions

How do I cancel my membership?

Your subscription payments are managed by a third party biller.  The name of the biller is included in your initial signup confirmation email.  In order to cancel your subscription and stop your membership, please visit the website of the billing partner.  You will need the username and email address you entered when you signed up.


PAYZE/IMG Customers (billed as IMGCUSTOMERSUPPORT.COM) Click Here
EPOCH Customers (billed as EPOCH.COM) Click Here
VENDO Customers (billed as VENDOSUPPORT.COM) Click here
CCBill Customers (billed as CCBILL.COM) Click Here
2000CHARGE Customers (billed as 2000CHARGE.COM) Click Here
GXBill Customers (non recurring, no cancellation required) Click Here
GoCoin Customers (non recurring, no cancellation required) Click Here

Why is my account blocked?

We use security firewalls on our websites to prevent unauthorized access to your user account, including stolen or shared passwords.  However, there are times when your legitimate activity may cause your login to become blocked.  These include:

  • too many incorrect password attempts
  • logins from too many IP addresses in a short period of time
  • using a VPN to access the site (too many different IPs)

If your login is blocked after legitimate use, contact us to remove the block.

Password sharing is strictly prohibited.  Using your own account on multiple personal devices such as desktop, tablet and smartphone is allowed.

For Non US members, first dial +1

In order to reach our customer support service by phone for non-US members please first dial the United States country code +1 before dialing our customer support phone number 702 605 4381 – If you still can’t connect to our phone number please click here to contact us directly.

How do I change my credit card information?

IMG does not store or have access to your payment information.  Your membership is billed by third party payment processors and the status of your subscription is sent to IMG to provide access to our websites.

If you have an issue with your payment method and your membership is billed by one of the following vendors, you can login to your account at their website and update your payment information:

Epoch click here
Vendo click here

Otherwise, you can signup for a new membership with your new payment method.

Are your websites compatible on all devices?

The websites are fully optimized for all desktop and mobile devices. The website automatically adepts to your screen size and resolution and plays the format preferred by your operating system and browser. If you experience any issues on a specific device please click here to contact customer support.

How can I improve the functionality of the website?

All of our websites are fully optimized to load fast on the major market browsers including Google Chrome, Safari, Firefox, and Microsoft Edge. If you are still experiencing issues try one of the two browsers below:

Google Chrome Click here
Mozilla Firefox Click here

Clear your history, cookies & cache Click here

Using an outdated version of a browser can lead to various navigation and technical issues, it’s strongly recommended that you upgrade to the latest version of your browser. If you continue to experience technical issues, click here to contact the customer support.

Are there any download or streaming limits?

Downloads and streaming on our sites are virtually unlimited for 99.9% of users.  We do utilize bandwidth caps and simultaneous download limits on the websites on a per-user, per-day basis to prevent aggressive downloading and content scraping on our sites.  This is to ensure the content stays exclusive for members and to ensure malcious actors cannot affect the website performance.

While the actual bandwidth limit is not publically available, in our testing, 99.9% of users have never reached their daily limit for content.  If you do happen to exceed your daily limit, a temporary block will be placed on your membership and you will be notified you have exceeded your daily limit.  Multiple violations of this limit may result in the immediate cancelation of your subscription with no refund.

The use of download managers or other ‘scraping’ techniques to try to circumvent the simultaneous download limit is strictly prohibited and will result in the immediate cancelation of your subscription.