Why is my account blocked?

We use security firewalls on our websites to prevent unauthorized access to your user account, including stolen or shared passwords.  However, there are times when your legitimate activity may cause your login to become blocked.  These include:

  • too many incorrect password attempts
  • logins from too many IP addresses in a short period of time
  • using a VPN to access the site (too many different IPs)

If your login is blocked after legitimate use, contact us to remove the block.

Password sharing is strictly prohibited.  Using your own account on multiple personal devices such as desktop, tablet and smartphone is allowed.